Provider Agreement

The Pup — fed by PupEats · PupEats LLC, Doral, FL · v1.1 · Effective August 2026

This Provider Agreement (the "Agreement") is between PupEats LLC, a Florida limited liability company ("The Pup," "we," "us"), and the business or individual identified in the onboarding application ("Provider," "you"). It takes effect when you accept it electronically (the "Effective Date").

1. What The Pup is — and is not

1.1 Marketplace only. The Pup operates a technology platform that connects pet owners ("Clients") with independent pet-care businesses. The Pup does not provide grooming, walking, sitting, boarding, training, or any pet-care services, and does not employ, direct, or control Providers.

1.2 Independent contractor. You are an independent business. Nothing in this Agreement creates an employment, agency, partnership, or joint-venture relationship. You control the manner, means, methods, tools, products, schedule, and pricing of your services. You may accept or decline any booking request for any lawful reason, and you are free to offer services through any other platform or channel, including competitors.

1.3 Your obligations as a business. You are solely responsible for: (a) your own federal, state, and local taxes, including self-employment tax; (b) your business licenses and tax receipts (including any Miami-Dade County Chapter 5 license and municipal business tax receipt applicable to your services); (c) your equipment, products, and vehicles; and (d) your compliance with all laws applicable to your services, including Miami-Dade County standards of care (Code §5-9, which expressly covers mobile grooming) and lawful wastewater disposal for mobile units.

2. Listing eligibility and verification

2.1 Verification. Listing on The Pup is conditioned on completing our verification process, which may include: government ID; proof of any required licenses; a certificate of insurance; an in-person or video review of your facility or mobile unit; and review of your public reputation. You authorize us to verify all information provided and to re-verify at least annually. Providing false information is grounds for immediate removal.

2.2 Insurance (required). Before accepting your first booking, and at all times while listed, you must maintain commercial general liability insurance including coverage for animals in your care, custody, or control (animal bailee coverage), with limits of at least $1,000,000 per occurrence, and provide a certificate of insurance naming PupEats LLC as additional insured. You must notify us within 5 days if coverage lapses. Lapsed coverage suspends your listing.

2.3 Eligibility standards, not supervision. We may set and change objective marketplace standards (e.g., minimum rating, response time, confirmed-booking rate, completed verification). These are conditions of listing visibility and ranking only; they are not instructions about how to perform your services.

2.4 Boarding and home-based services. If you board animals at a residence, you are solely responsible for confirming your zoning, HOA, county licensing, and Fla. Stat. §559.955 home-based-business compliance, including animal-count limits and nuisance conditions.

3. Bookings, pricing, and cancellations

3.1 Your prices. You set your own service menu and prices. Price changes apply to new bookings only.

3.2 Booking flow. Clients send booking requests through the platform; you accept or decline. An accepted booking is a contract for services between you and the Client. The Pup is not a party to it.

3.3 Cancellation policy. Bookings are subject to the platform Cancellation Policy disclosed to Clients at booking: free cancellation until 24 hours before the appointment; a 50% fee within 24 hours; a 100% fee for Client no-shows. Cancellation and no-show fees collected are shared with you as if the booking were partially/fully completed, less the Platform Fee.

3.4 Provider no-shows. If you fail to attend a confirmed booking without cancelling at least 4 hours in advance, the Client receives a full refund plus a $20 Pup credit funded by the platform; repeated no-shows (2 in any 12-month period) are grounds for delisting.

3.5 Records. Clients may share vaccination and health records with you for a booking. You may use them only to evaluate and perform that booking, must keep them confidential, and must not retain or share them beyond what performance and law require.

3.6 Booking Terms. Every platform booking is made under our Booking Terms, which the Client accepts at booking. They are written to protect you: the Client warrants their dog's bite history, health, vaccination status and breed; authorises emergency veterinary care; accepts the inherent risks of mat removal and shave-downs they approve; and acknowledges your right to muzzle, decline, or stop a service for safety. We provide these terms so you do not need your own. You agree not to substitute conflicting terms of your own for platform bookings, and to tell us if anything in them does not work for your business.

3.7 Condition changes mid-service. If you find matting, a skin condition, or anything else that materially changes the service, the price, or the result the Client expects, you agree to use the in-app condition flow to describe what you found and get the Client's approval before continuing. That approval is timestamped and stored against the booking. It is the single strongest piece of evidence in a dispute, and a Client-approved condition change is what moves the risk in Booking Terms §4 onto the Client rather than you.

3.8 Re-grooms. Where a Client requests a re-groom within 24 hours because the result did not match what was agreed, you agree to offer one at no charge to the Client. No Platform Fee is charged on a re-groom, and a re-groom is not a refund — money moves only under the Cancellation Policy or Section 4.4.

4. Fees and payment

4.1 Platform Fee. For each booking originated through the platform, The Pup charges a Platform Fee according to the plan you are on:

You may change plans once per calendar month, effective the following cycle; we will tell you when your volume means a different plan would cost you less. Founding-provider pricing is locked for 12 months from your listing date. Your own clients that you book outside the platform are always free (subject to Section 6 for Pup-Attributed Clients).

4.2 Payment processing. Client payments are processed through our payment partner (Stripe). You must onboard a connected payout account and provide the taxpayer information it requires (IRS Form W-9 equivalent). Online processing never appears as a separate line. On the Commission Plans it is included in the Platform Fee; on the Partner Plan it is covered by the 5% per-booking fee, which also funds chargeback protection. Point-of-sale collections through in-app tap-to-pay for add-on services sold at the appointment carry no Platform Fee on any plan — you pay only the processor's in-person rate (currently 2.7% + $0.05), at cost.

4.3 Payout timing. Booking proceeds, less the Platform Fee and any amounts under Section 4.4, are released to your payout account 48 hours after the scheduled completion of the service, subject to our payment partner's settlement times. We may extend the release for a specific booking by up to 30 days only while a refund request, Guarantee claim, chargeback, or fraud review concerning that booking is pending, and will release promptly on resolution.

4.4 Chargebacks and refunds. If a Client payment for your booking is charged back, refunded under the Cancellation Policy, or reimbursed under the Pup Guarantee due to your act or omission, we may deduct the corresponding amount (including the payment processor's dispute fee) from your pending or future payouts, or invoice you for it. We will share dispute evidence requests with you and submit evidence you provide.

4.5 Taxes on payouts. Amounts paid to you are gross income to you. Where required, our payment partner or we will file information returns (e.g., Form 1099-K) under applicable thresholds. You are responsible for your own income and self-employment taxes; nothing is withheld unless the IRS requires backup withholding.

4.6 Food referrals (what we pay you). You receive a referral code for PupEats food plans. For every Client who starts a plan using your code, we pay you 10% of the food revenue we actually collect from that Client, every month, for as long as their plan stays active. Referral earnings are reported on your monthly statement and paid on the normal payout cycle. They are yours whether or not that Client ever books a service with you, they continue if you later leave the platform for as long as the referred plan remains active, and they are not offset against Platform Fees. Standard terms: no self-referrals, no referring an existing PupEats customer, and you include any disclosure we require under Section 7.5.

4.7 Biscuits (our loyalty currency). Biscuits are earned by Clients and redeem at 100 Biscuits = $1. Accepting them is optional and available on the Promoted and Partner plans. If you opt in, you set two things in writing before any redemption happens: a monthly ceiling in dollars, and which funding model applies —

Biscuits never cover more than 50% of any invoice — the Client always pays the rest in cash. Redemptions stop automatically once your monthly ceiling is reached, and you can change your ceiling, your funding model, or opt out entirely at any time, effective for bookings made after the change. A redemption is never applied to your till without a model and a ceiling already recorded. A redeemed booking is a normal booking in every other respect: it earns you the review, the Client history, and the attribution.

5. The Pup Guarantee

5.1 Bookings made and paid through the platform may be eligible for the Pup Guarantee, a discretionary goodwill fund for Clients described in the Pup Guarantee Terms. It sits behind your insurance, not in front of it — it covers gaps and advances a Client's vet costs up to a modest cap while a claim is worked out. It is not insurance, it is not a substitute for your cover under Section 2.2, and it gives Clients no rights against your insurer. You agree to cooperate in good faith with Guarantee claim reviews, including providing records and photos from the booking. Where we pay a Client under the Guarantee because of your act or omission, Section 4.4 applies.

6. Platform clients and anti-circumvention

6.1 Pup-Attributed Clients. A Client is "Pup-Attributed" if their first booking or introduction to you came through the platform. A Client you can reasonably document as your existing client before your listing date is never Pup-Attributed.

6.2 On-platform commitment. For 12 months after a Pup-Attributed Client's most recent platform booking with you, you agree to book and process payment for that Client's services through the platform, and not to solicit or accept off-platform bookings or payment from them for services of the type offered on the platform.

6.3 Conversion fee. If you service a Pup-Attributed Client off-platform during the window, you agree to pay a conversion fee of the greater of $500 or 3× the average monthly Platform Fees generated by that Client — after which that Client is released from Section 6.2. You may also proactively purchase a Client's release at the same price at any time.

6.4 Reasonableness. The parties agree this Section protects The Pup's legitimate business interests in its client relationships and marketplace investment under Fla. Stat. §542.335, and ask any court to modify rather than void it if any part is found overbroad. This Section does not restrict you from serving your pre-existing clients, from general advertising, or from working with any other platform.

7. Conduct, reviews, and content

7.1 Standards. You will provide services with reasonable care and skill, comply with applicable animal-welfare laws, and immediately notify us and the Client of any injury, escape, or medical emergency involving a Client's animal, and of any bite incident (which may carry reporting obligations under Florida law).

7.2 Reviews. Only Clients with completed platform bookings may review you. You may not offer incentives for reviews, review yourself, or ask us to suppress lawful negative reviews (we cannot: federal rules prohibit it).

7.3 Shared care notes. The platform may allow verified businesses to record factual, dated care notes about animals (including bite or safety incidents) visible to other verified businesses with a booking need. You agree notes you enter will be factual, first-person observations, entered in good faith. Conclusory labels or statements about owners rather than animal-care facts are prohibited and may be removed.

7.4 Your content. You grant The Pup a non-exclusive, royalty-free license to use your business name, logo, photos, and listing content to operate and promote the platform. You confirm you have rights to what you upload. We do not claim ownership of your work.

7.4a Photos of Clients' dogs. Clients grant you and us permission to use appointment photos of their dog to show your work, and they can withdraw it at any time under Booking Terms §9. You agree to honour a withdrawal going forward, and never to publish a Client's name, address, or their dog's medical information.

7.5 Marketing claims. If you participate in promotional or referral programs, you will include any disclosure we require (e.g., material-connection disclosures) in your posts.

8. Term, suspension, and termination

8.1 Term. This Agreement continues until terminated. Either party may terminate with 30 days' written notice. We may suspend or terminate immediately for: animal endangerment or credible safety complaints; lapsed insurance; fraud or false verification information; circumvention under Section 6; or legal/regulatory risk.

8.2 Effect. On termination, accepted bookings are completed or cancelled per the Cancellation Policy; earned payouts are released per Section 4.3; Sections 4.4, 5.1 (cooperation), 6 (for the remainder of open windows), 9, 10, and 11 survive.

9. Indemnification

9.1 You will defend, indemnify, and hold harmless The Pup, its affiliates, and their members, officers, and employees from claims, damages, and expenses (including reasonable attorney's fees) arising from: (a) your services, including injury to or death of any animal or person, or property damage, in connection with a booking; (b) your breach of this Agreement or of law; (c) your taxes or classification of your own workers; and (d) content you provide. We will promptly notify you of claims and may participate in the defense with our own counsel.

10. Disclaimers and limitation of liability

10.1 THE PLATFORM IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PUP DISCLAIMS ALL WARRANTIES, AND OUR TOTAL LIABILITY TO YOU UNDER THIS AGREEMENT IS LIMITED TO THE GREATER OF (A) THE PLATFORM FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) $100. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. NOTHING IN THIS SECTION LIMITS YOUR INDEMNIFICATION OBLIGATIONS OR LIABILITY FOR YOUR OWN SERVICES.

11. Disputes, governing law, miscellaneous

11.1 Arbitration. Any dispute arising out of this Agreement or the platform will be resolved by binding individual arbitration in Miami-Dade County, Florida under the JAMS Streamlined Arbitration Rules. Both parties waive class actions and jury trial. Either party may use small-claims court for qualifying claims, and The Pup may seek injunctive relief in court for Sections 6 and 7.4. You may opt out of arbitration within 30 days of accepting this Agreement by written notice to [email protected].

11.2 Governing law; fees. Florida law governs. In any action to enforce Section 6, the prevailing party recovers reasonable attorney's fees as provided by Fla. Stat. §542.335.

11.3 Miscellaneous. This Agreement plus the platform policies it references is the entire agreement; we may update it with 30 days' notice (continued listing is acceptance; fee changes never apply retroactively to accepted bookings); you may not assign it without consent; notices go to the contact info in your provider profile.

Accepted electronically during provider onboarding; your acceptance is recorded with a timestamp and version.

Questions: [email protected] · PupEats LLC, Doral, Florida.